Privacy Policy & TERMS OF USE

Under Hitch Inc values your privacy

This privacy policy (“Privacy Policy”) describes the policies and practices of Under Hitch Inc (sometimes referred to as “us,” “we,” or “our”) relating to the information we collect when you use this website, purchase our products or use our services (collectively, “Services”).  The creation of this Privacy Policy grows from our fundamental respect for your right to privacy and will serve to guide our relationship with you.  We value the privacy and security of your “personal information,” which as used herein means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.  As such, we take complying with data privacy and security laws very seriously.

The purpose of this Privacy Policy is to provide you with a description of our current personal information collection, use, and disclosure practices, which is also the same for the past 12 months.  If you provided us with your personal information, or we obtain personal information about you from other sources, we treat your personal information according to this Privacy Policy.  

HOW YOU ACCEPT THE TERMS, CONDITIONS AND/OR UPDATES TO THE PRIVACY POLICY:

You consent to and agree to be bound by this Privacy Policy by expressly accepting the terms of the Privacy Policy or by using the Under Hitch Inc website.  From time to time, we will update this Privacy Policy as we adopt new practices and procedures related to your personal information.  Any changes to this Privacy Policy will be placed here and will supersede this version.  If we make changes to this Privacy Policy, the date of revision shall be updated above.

THE PERSONAL INFORMATION WE COLLECT ABOUT YOU, YOUR ACTIVITY AND THE REASON FOR THE COLLECTION:

We collect the following personal information from you when you use our Services, in full and/or in part, and describe below the reasons why we collect such personal information.

  • Purchases.  When you purchase our products on our website and/or at our physical location, you may provide your name, company name, address, email address, account password, date of birth, phone number, and payment/financial information.  We collect this information so that we can process your payment, verify your identity, provide technical support, provide follow up with you regarding your order(s), ship and track the product(s) you purchased and for product warranty purpos(es). 

  • Automatically from Website.  When you visit our website, we and/or our service providers may automatically collect your Internet Protocol (“IP”) address, activity and interactions on our website, geolocation data, browsing or search history, and information regarding your browser and device. We also use cookies, as described in the cookies section below. We collect this information to communicate the contents of our website to you and to learn more about our customers. 

  • Product Registration.  When you register a product on our website, you may provide us your name, email address, address, vehicle information, information regarding the product you purchased, and any other information you wish to communicate to us.  We collect this information for warranty purposes, for technical support, and to communicate information to you regarding the product you purchased. 

  • Marketing.  On our website, you may provide your name, email address, vehicle information, photographs, and other comments.  We may also collect from you at tradeshows and in-person events, your name and email address.  We collect this information to learn more about those interested in our Services, inform them regarding our Services and promotions, and for other marketing and sales purposes.

  • Customer Service.  You may provide us your name, age, email address, phone number, and other information on our website, in-person at our physical location or in-person sales, and by phone, email, third-party carrier or mail.  We collect this information so that we can address your comments and questions regarding our Services.

  • Company Information.  You may provide us information regarding your company, such as the name of your company, owner name, name of accounts payable clerk, list of authorized purchases, list of authorized purchasing personnel, address, phone number, fax number, , company website address, sales email address, accounting email address, and information regarding your company’s sales, Seller and/or Re-Seller Permit Number(s), Federal Tax Identification Number.  We collect this information so that we can determine and process your request to become a distributor of our products or services. This information is also used in the Credit Application process for vendors requesting credit.

WHETHER WE SHARE YOUR PERSONAL INFORMATION WITH OTHERS:

We do not sell your personal information to third parties. 

We may, however, share your personal information with services providers who assist us with marketing and email services, payment processing, shipping, and other business and customer support functions.

We may share your personal information if necessary to:  (1) comply with federal, state, or local laws; (2) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (3) cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws; or (4) exercise or defend legal claims.

Additionally, we may share non-personal information with other parties who provide and perform services on our behalf or assist us in analyzing how our services are used as long as the information has been de-identified or aggregated.  

Lastly, we may transfer to a third party personal information as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of our business, in whole or in part. 

HOW UNDER HITCH INC PROTECTS YOUR PERSONAL INFORMATION:

We have implemented and maintain reasonable security procedures appropriate to the nature of the information to protect your personal information from unauthorized access and data breach, theft, or disclosure.  However, no security system is perfect. We provide this in good faith to our Customers and/or Partners. Under Hitch Inc will notify you if there is a breach of our security where required by law or deemed necessary.

PERSONAL INFORMATION RETENTION:

Your personal information will be retained for the time required to fulfill the purposes for which it was collected and processed, including for the purpose of satisfying legal, regulatory, professional, contractual, accounting and/or reporting obligations.

CHILDREN:

This website is not intended for or directed at children under the age of 13.  In addition, we do not knowingly collect personal information from children under the age of 13.

USE OF COOKIES:

We use cookies on this website. They are widely used to make websites work or improve the efficiency of a website on all platforms. Cookies are small text files that a website or its service provider transfers to your computer or other devices. Cookies help with website functionality and user experience because websites can read and write to these text files, enabling this website to recognize you, maintain your account login information between visits, and remember important information that will make your use of this website more convenient.

DO NOT TRACK NOTICE:

The Under Hitch website currently does not support or respond to Do Not Track requests.  Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.  You can enable or disable Do Not Track through your web browser.

LINKS TO THIRD PARTY WEBSITES:

Some portions of our website may contain links to other websites on the Internet that are neither under our control nor maintained by us.  Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith.  Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites.  

SOCIAL MEDIA SHARING FEATURES:

This website may offer social media sharing features or other integrated tools, which let you share actions you take on this website with other media, and vice versa.  These features may collect information about your IP address and which page you are visiting on our website, and they may set a cookie or employ other tracking technologies.  The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature.  Social media sharing features and widgets are either hosted by a third party or hosted directly on our website.  Your interactions with those features are governed by the privacy policies of the companies that provide them.  For more information about the purpose and scope of data collection and processing in connection with social media sharing features, please visit the privacy policies of the third parties that provide these features. Under Hitch Inc does not review and/or endorse any third party social media and/or website “Terms of Service”, we simply work in good faith, as all user(s) agree to, for use of those platforms.

NOTICE TO CALIFORNIA RESIDENTS:

Beginning January 1, 2020, California residents may exercise certain privacy rights under the California Consumer Privacy Act of 2018 (“CCPA”) regarding their personal information.  We describe below your rights if you are a California resident.

Right To Know About Personal Information Collected, Disclosed, or Sold:

We generally describe in this Privacy Policy our current and past 12-month practices related to the categories of personal information we collect, how we collect and use the personal information, and how we share your personal information.  In addition to what is described above, as a California resident, you also have the right to request more information regarding the following topics for the preceding 12 months, to the extent applicable:

  1. The categories and specific pieces of personal information we have collected about you.

  2. The categories of sources from which we have collected your personal information.

  3. The business or commercial purpose why we collected or, if applicable, sold your personal information.

  4. The categories of third parties with whom we shared your personal information.

  5. The categories of personal information that we have shared with third parties about you for a business purpose.

  6. If applicable, the categories of personal information that we sold about you and the categories of third parties who received your personal information in the sale.

  7. You may submit a request for the information above by calling us at +1 (951) 564-9393 and/or via email info@underhitch.com.  Once you contact us through one of these means, we will need to confirm your identity to process your request.

Right To Request Deletion Of Your Personal Information:

You have the right to request that we delete the personal information we collected or maintained about you.  Once we receive your request, we will let you know what, if any, personal information we can delete from our records, and we will direct any service providers with whom we shared your personal information to also delete your personal information from their records.  

There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records.  Some of these instances include, but are not limited to, if we need to:  (1) retain your personal information to complete a transaction or provide a good or service; (2) debug to identify and repair errors that impair existing intended functionality; (3) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; (4) exercise free speech or ensure the right of another consumer to exercise his or her right to free speech; (5) comply with the law; and (6) use your personal information for internal and lawful purposes.

You may submit a request for the information above by calling us at +1 (951) 564-9393, emailing us at info@underhitch.com or through our ccpa form.  Once you contact us through one of these channels, we will need to confirm your identity to process your request.

Right to Opt-Out of the Sale of Personal Information:

We do not and will not sell your personal information to third parties.  As such, there is no need to submit a request for us to not sell your personal information.  If you have any questions, feel free to contact us at +1 (951) 564-9393 or email at info@underhitch.com 

Right to Non-Discrimination for the Exercise of Your Privacy Rights:

We will not discriminate against you for exercising any of your rights under the CCPA, as described above.  This includes, but is not limited to:  (1) denying good or services to you; (2) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (3) providing a different level or quality of goods or services; or (4) suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Authorized Agent:

You may use an authorized agent to submit requests on your behalf to exercise the rights above.  When contacting us through the methods above to exercise any of the CCPA rights, please indicate whether you are an authorized agent and we will provide you instructions on how we will verify and process your request.


CONTACT US:

If you have any questions regarding this Privacy Policy, you may inquire about our Privacy Policy by contacting us using the information below. 

+1 (951) 564-9393 or via email at info@underhitch.com